FAQs

We are the only Approved Agent for Atlas Van Lines International in Hawaii.
We are the only Approved Agent for Atlas Van Lines International in Hawaii.
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FAQs

Be sure to check out our handy Moving How-to-Guides for details on how to best get ready for your big move.

When should I call Pacific Transfer?

If you need to move today, we can probably do that. If you require a written in-home estimate, you should call about 7 days to 2 weeks before your move. Generally, the more notice the better.

How much time does the in-home estimate take?

Usually our moving consultants require no more than an hour.

What are my responsibilities?

In brief …

  • Be present during the packing of your belongings.
  • Take personal responsibility for jewelry and other high value items.
  • Check and sign the inventory of your belongings.
  • Ensure that no prohibited items are packed.

So what can or can't I take with me?

Generally speaking, dispose of all flammable items, liquids, and perishable foods. Anything that can deteriorate should not be shipped. Also, we will not move things like drugs, alcohol, weapons or ammunition. Aerosol cans are prohibited. Changes in temperature and pressure can cause them to leak, or even explode. For your own protection, you should know that if you pack these items and they cause damage to your shipment or others, you might be held liable. If you have a question about something, just call and ask. Also see the “Non Allowables” Media Guide.

What protection do I have for priceless, high value items?

If you must have us move your high value items or collections, you should consider purchasing extra insurance coverage for those goods.

Anything that is definitely a no-go area?

Well, mainly those things you might expect – drugs, alcohol, weapons, ammunition. Shipping certain high value items or collections may require you to purchase extra coverage.  Also see the “Non Allowables” Media Guide.

What about my car?

Most of the time we can take your car(s), truck or SUV with the rest of your belongings in the trailer or container. If this is not possible, we can arrange for an alternate method. We do not transport cars as part of a regular move within the State of Hawaii.

How long will Pacific Transfer take to pack my goods?

Every home is different, but we can normally pack a home in 1-2 days.

Can I leave my clothes in their drawers?

Yes, you can, however, it is not recommended.

What can I do to get ready for my move?

  • Here’s a quick checklist of things to consider:
  • Clear out unwanted goods – hold a garage sale.
  • Get rid of flammables – paint, petrol, and gas cylinders.
  • Empty fuel from mowers, clippers, trimmers and so on.
  • Clothes – do you need them all? Charity shops may want them.
  • Separate books – disposable, family reading, valuable.
  • Check all electrical goods – will they work in the new home?
  • Start making up your change of address list.
  • Arrange to have mail forwarded.
  • Arrange termination date for electricity, gas, oil, telephone and other main suppliers.
  • If you are taking electrical goods such as a stereo, see if you still have their original boxes.
  • Have rugs cleaned.
  • If you have children, separate cherished toys to travel with you.
  • Round up personal documentation – marriage/birth certificates, driving licenses and so on.
  • Keep passports separate so they are not packed.
  • Want to take the car? Check on import regulations and the duty payable.
  • With regards to family pets– make sure vaccinations and documentation are up to date.
  • Will your new home be ready? If not, you need to arrange temporary storage.
  • Shops, schools, theaters, and life styles – it’s never too early to find out about your new home.
  • Start running down freezer stocks.
  • Arrange your finances – close or transfer bank accounts, savings accounts and so on, if necessary.

Also see Moving Guides

Can I pack my own goods?

Sure! But be aware that insurance coverage will not pay out on goods packed by you unless the exterior of the box is damaged.